Jun 26The healthcare sector is an area that needs to consider all stakeholders when trying to reform a…The healthcare sector is an area that needs to consider all stakeholders when trying to reform a service. I have written about this subject in more detail in this previous blog. I focus more on the complexity of healthcare and why when you are thinking about new services it is…Habitchange5 min read
Jun 15Becoming Smarter Together — A Guide to Implementing Collective IntelligenceNo matter what industry you’re in, leading an entire organisation is no small feat. It’s no wonder several managers and leaders often face challenges in their positions. Most managers miss one extremely important aspect of leadership — fostering and encouraging collaboration, which can only be achieved through collective intelligence. No…Systems Thinking5 min read
May 26How can Service and Product Design make better decisions using strategic foresight?This article reflects on a series of campfire talks that I am hosting with Service Design College that will provide you with an understanding of different aspects of service design. This module focused on ‘How to make better decisions using strategic foresight?’ In the past, design was only seen in…Service Design5 min read
May 1Why we need to rethink our healthcare system — Service Design Approaches for Inclusive Care.Efficient service design in the healthcare sector requires a clear understanding of its complexities. At the top of these complexities is a deep-rooted cultural landscape in clinical environments. The role of a service designer is to understand and design with as many stakeholders within this sector means understanding that your…Healthcare5 min read
Mar 8What does it take to shift an organisation’s mindset to think beyond digital services by considering environmental impact?We’ve slowly moved from service design and digital products to more environmentally conscious approaches to thinking. This mindset shift means our work is heavily informed by our surroundings. …Service Design4 min read
Feb 15How does service design play a role in delivering business impact?Do you know how to get stakeholders to genuinely believe in service design? You might be sitting in your organisation frustrated that you are not getting anywhere. As people around your department and senior positions just do not believe that service design can support the transformation process. Co-workers familiar with…Stakeholder Management7 min read
Jan 30How businesses can become more strategic around diversity and inclusionThis period in time will go down in history, not just because of the pandemic, but also as a result of the economic crisis it caused. Billions of people have been forced to sit down, observe, think, and reflect on some of the challenges we are facing as a global…Diversity And Inclusion4 min read
Published in Marker·Jan 25Should Brands Consider a Service-based Business Model?Consumers are moving toward using a service for recurring needs — Over the last few months, I have been having ongoing conversations and debates with clients, both corporates and startups, regarding the emergence of service-based business models. …Business Design8 min read
Published in Bootcamp·Jan 2Breaking past the Darkside of design: Building confidence as a service designerMoving into a new design role can be challenging. 2021 has spent I had to take on a lot more responsibility as a design leader across different client projects as well as to serve start-up, social innovation and design community. Reflection on this year, one of the bigger challenges I…Leadership5 min read
Published in Bootcamp·Dec 10, 2021Striving towards collective change: Building resilience for society in 2022 and beyondNow more than ever, humanity needs to take an approach that supports society to experiment and inspire collective change. Since the pandemic started 20+ months ago, there has been a crisis on a global level that has impacted everyone from every generation, race and ability. As we reach a pivotal…Social Impact5 min read
