Jul 8How Can We Implement Systems Thinking in Service Design?I’ve been working in innovation strategy design for over a decade now. Throughout this time, one of my biggest interests has been stakeholder and community involvement in our attempts to look at complex problems. But most service designers don’t gravitate towards this approach. We’re often drawn to problem analysis…Systems Thinking7 min readSystems Thinking7 min read
Published inBootcamp·Mar 25Can UX designers successfully apply service design principles/ thinking?I hate to admit it, I am not a big fan of the title ‘Service Designer’. Although, I have dedicated most of my career towards the craft of crafting services that are more useful and desirable, while ensuring that applying a holistic, multi-disciplinary and integrative field approach. It can be…Service Design5 min readService Design5 min read
Jan 27Creating a better future with Regenerative Design?Sustainability is one of the biggest talking points when we discuss ecological balance. However, the state of the planet has gone beyond sustainability. This is evidenced by world leaders gathering every year for summits, including COP27. Corporations invest in initiatives that align with environmental, social and governance (ESG) goals. …Sustainability5 min readSustainability5 min read
Dec 15, 2022Lessons learnt from empowering the next generation of designersIn September, I was invited to run a week-long session teaching service design working with TECNOLÓGICO DE MONTERREY and their students in Mexico. By empowering Mexican students to design new services that could help their local communities. Through the design challenge — How might we design better services for the…Service Design8 min readService Design8 min read
Published inBootcamp·Oct 31, 2022How service designers can choose the right strategies for changeOur work is as much about design as it is about challenging mindsets and societal norms. More than anything, social impact is at the forefront of human-centred design. However, this is not reflected or even encouraged in every organisation. Employees that want to support change are already using some of…4 min read4 min read
Sep 29, 2022Reflections SDD 22: How can we all overcome ambiguous futures and design better servicesNot too long ago, I had the pleasure of attending Service Design Days in Barcelona. This was two full days of listening to great minds of the Design and Futurist space. This year’s theme was ‘Shifting the paradigm-tackle short-termism and create value for the long run’. Although it was ambitious…Service Design10 min readService Design10 min read
Jun 26, 2022The healthcare sector is an area that needs to consider all stakeholders when trying to reform a…The healthcare sector is an area that needs to consider all stakeholders when trying to reform a service. I have written about this subject in more detail in this previous blog. …Habitchange5 min readHabitchange5 min read
Jun 15, 2022Becoming Smarter Together — A Guide to Implementing Collective IntelligenceNo matter what industry you’re in, leading an entire organisation is no small feat. It’s no wonder several managers and leaders often face challenges in their positions. Most managers miss one extremely important aspect of leadership — fostering and encouraging collaboration, which can only be achieved through collective intelligence. No…Systems Thinking5 min readSystems Thinking5 min read
May 26, 2022How can Service and Product Design make better decisions using strategic foresight?This article reflects on a series of campfire talks that I am hosting with Service Design College that will provide you with an understanding of different aspects of service design. This module focused on ‘How to make better decisions using strategic foresight?’ In the past, design was only seen in…Service Design5 min readService Design5 min read
May 1, 2022Why we need to rethink our healthcare system — Service Design Approaches for Inclusive Care.Efficient service design in the healthcare sector requires a clear understanding of its complexities. At the top of these complexities is a deep-rooted cultural landscape in clinical environments. The role of a service designer is to understand and design with as many stakeholders within this sector means understanding that your…Healthcare5 min readHealthcare5 min read
