How to work with anyone as a service design

  • UX or User researchers focuses on planning, designing, and carrying out research activities with the user who will interact with the service. They help the whole team, including yourself, build a better picture of people using the service. You can collaborate with them to understand how the research will inform the service proposition, service content, and design so that services will work well for users.
  • Product managers — They will understand the product and the user’s needs. By collaborating with them, they can help you set goals and prioritise features that can solve service user problems.
  • UI or interaction designers — They work out the best way to let users interact with the service. This relates to the overall flow and the level of individual design elements. They will help us to understand house designs or reflect the problems we are trying to solve throughout the product and service level. You will also work with them to create prototypes and make experiments to test the need of the service.
  • Content designer or copywriters — Depending on the business, you could be working with content developers. You may need to work closely with these specialists to develop the end-to-end journey of the service to help users complete their goals. This can be specifically important when you’re working on heavily regulated services involving policies and standards.
  • Business analysts — I will support you by articulating user and business needs and produce user stories that accurately reflect constraints and requirements for the service to succeed. It is helpful to work with them to develop different customer journey maps: user journeys, customer flows, and future state maps.
  • Project lead or project sponsor — as they are accountable for the success and quality of the service you deliver. They will have varying roles and involvement throughout different stages of the process. It is vital to collaborate closely with them to define the outcome, understand stakeholders and their dependencies.
  • Solution Architects/ developers — they’ll be involved in understanding the technical challenges across any system or service. They will provide you with an understanding of the service opportunities and constraints from a technical perspective. They can support you in developing the backstage elements of a service blueprint.
  • Other stakeholders — You also Encounter other subject matter experts and business stakeholders that will be influenced and impacted by the solution you are working on. It can be essential to keep them engaged in parts of the process by using demos, workshops, and sharing artifacts.

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store